Shipping & Returns

Shipping Policy

Worldwide shipping with Australia Post. All orders are posted individually with a tracking number. Options for standard and express shipping available upon check out.

 

Shipping within Australia

Standard shipping $10. Express shipping $15

Order over $260 is eligible for free standard shipping;

Order over $600 is eligible for free express shipping.  

 

International Shipping

Standard shipping $45. Express shipping $60

Flat rate.

Local Pick-up

The Rose St Artists' Market

Please check market dates here

Return & Exchange Policy

If the jewellery is damaged or defective when you receive it, please contact Summer immediately by email at zipei.melbourne@gmail.com.

 

If the jewellery fail to satisfy your expectations, ZIPEI offers customers 30 days from the day their order is shipped to return their order. This does not apply to commissioned work. The jewellery must be returned in the same condition as it was delivered. Please note customer is responsible for the return shipping cost. If you wish to cancel or return your purchase, please email Summer at zipei.melbourne@gmail.com

Customer is responsible for providing the correct ring size. If resize is required upon receiving, ZIPEI offers this service with a fee. If the ring cannot be resized, it can be exchanged for other products or store credit. 

See ring size chart for sizing information.

Please note commissioned work cannot be refunded or exchanged, but if there’s any question you can always contact us for help.